Assistant manager

ABOUT THE ROLE
As Assistant Manager, you will be responsible for everything that happens during your shift, assisting the Store Manager in managing the team, meeting operational standards, building sales, and controlling costs.

REQUIREMENTS
Essential:
• 3 years relevant experience and/or Level 5 qualification or above
• Strong leadership and problem-solving skills
• "Can do" attitude with understanding of Domino's culture
• Knowledge of cash handling, food safety standards, and health & safety
• Attention to detail
Preferred:
• Food Safety Supervisor Certificate
• Level 1 First Aid Qualification

KEY RESPONSIBILITIES
Build Sales:
• Identify potential community partners
• Create and implement local store marketing plans
• Drive sales initiatives to meet company goals
Manage All Costs:
• Ensure proper food portioning practices during shifts
• Conduct accurate inventory practices
• Adjust staffing levels to meet business demands
• Follow all cash handling policies and procedures
Provide Excellent Customer Service:
• Ensure customers are looked after and honor the Customer Satisfaction Guarantee
• Achieve minimum service goals as per STAR Report requirements
• Staff store to ideal levels
• Respond to customer complaints quickly and positively
• Complete customer callbacks as required
Enforce Safety and Security Standards:
• Maintain in-depth knowledge of all safety and security standards
• Communicate with colleagues when safety/security issues arise
• Enforce policies and provide appropriate actions as necessary
• Report all accidents and incidents within 24 hours
Uphold Policies and Standards:
• Ensure adherence to all company standards and monitor compliance
• Provide a harassment-free work environment and follow all HR policies
• Always be punctual and maintain correct image standards
Maintain Effective Communication:
• Communicate national promotions to team members
• Manage information centers and bulletin boards
• Build positive relationships with team members
• Set and maintain standards of behavior in the work environment
• Complete and submit end of week paperwork to head office timely
Maintain a Properly Staffed Store:
• Distribute employment applications and recruitment materials
• Pre-screen candidates and ensure applications are complete
• Assist in interviewing and hiring staff as needed
• Complete all new hiring paperwork accurately and timely
• Provide holiday coverage for Store Manager position
Provide Training to Team Members:
• Train and continually cross-train staff in all functions
• Ensure Path to Excellence (P2E) completion for staff
• Provide hands-on training relevant to your store's unique situation
• Act as a role model on how jobs should be completed
Enforce Product Quality Standards:
• Maintain proper inventory levels
• Monitor product expiration dates
• Ensure safe handling of products
• Conduct training on product quality

REQUIRED TRAINING
Complete Path to Excellence (P2E) training platform (Levels 1-6), all current promotional training, and any additional training required by your Manager.

KEY PERFORMANCE AREAS
• Cost control (Food, Labour, Mileage)
• Customer feedback ratings during shifts
• Service statistics (EDT, OTD, Singles %, Pick up %, Load Times)
• Cash variances during shifts
• Pass STAR Report, Food Safety Evaluation (FSE), and Health & Safety Inspections


TO APPLY
Please submit your application including CV and cover letter.


GURU NANAK (2024) LIMITED
Trading as Domino's Pizza Tokoroa