Assistant Manager, Guest Service

About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description Responsibilities You will: · Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground · Review and implement processes to improve efficiency and productivity · Ensure compliance with company policies and procedures · Foster a positive and inclusive work environment · Develop and maintain strong relationships with team members, stakeholders, and external partners · Stay up-to-date with industry trends and best practices · Collaborate with other departments to drive business results · Provide guidance and support to team members as needed · Identify and address potential issues before they become major problems · Ensure all tasks are completed in a timely manner and to a high standard · Manage budgets and resources effectively · Make informed decisions based on data and analysis · Develop and implement strategies to achieve departmental goals · Lead by example, demonstrating CapitaLand’s values and behaviors