Assistant Manager (Duty Manager - Front Office)

Job Description Novotel & ibis Auckland Ellerslie is looking for a talented and a passionate Duty Manager wishing to expand their knowledge in a hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences. Your key responsibilities will include but not limited to: Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly Leaning on your exceptional communication skills to handle guest requests and resolve any issues promptly Providing support to the Front Office Team, including answering phones, taking reservations, and handling check-ins and check-outs Maintaining a high level of customer satisfaction by ensuring all guests have an enjoyable stay Managing and coordinating with other departments such as Housekeeping, Maintenance, and Security to ensure seamless operations Overseeing the daily operations of the hotel, including managing inventory, ordering supplies, and performing administrative tasks. You will also be responsible for: Being proactive in identifying opportunities to improve processes and implementing changes that drive results Maintaining a high level of accuracy and attention to detail when handling guest information and transactions Developing strong relationships with colleagues and stakeholders to build trust and foster collaboration Your skills and qualifications should include but not limited to: Previous experience as a Duty Manager or similar role in the hospitality industry Strong communication, problem-solving, and leadership skills Ability to work effectively in a fast-paced environment and prioritize tasks efficiently High school diploma or equivalent required; degree in Hospitality Management or related field preferred. We offer a competitive salary package, including a base salary, bonuses, and benefits such as: Comprehensive health insurance Medical and dental coverage Life insurance and disability coverage Paid annual leave and public holidays Professional development opportunities and training programs