Assistant Manager (Duty Manager - Front Office)

Job Description Mövenpick Hotel Auckland is looking for a talented and a passionate Assistant Manager (Duty Manager) wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences. Your key responsibilities will include but not limited to: Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel's operations run smoothly; Coordinating with other departments such as Housekeeping, F&B, and Security to ensure seamless service delivery; Providing exceptional customer service by responding promptly to guest requests and resolving any issues that may arise; Maintaining a high level of professionalism and attention to detail in all aspects of your work; Developing and implementing strategies to improve hotel operations and increase guest satisfaction; Collaborating with the Front Office team to achieve departmental goals and objectives; Participating in training sessions and workshops to enhance your skills and knowledge; Being flexible and adaptable to changing circumstances and priorities. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.