Assistant Front Desk Manager

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CORE WORK ACTIVITIES Maintaining Guest Services and Front Office areas to ensure a high level of customer service, including but not limited to: answering phones, responding to guest inquiries, resolving issues promptly, and ensuring accurate and efficient processing of guest transactions. Providing guidance and support to front office staff to ensure effective communication and teamwork. Analyzing and reporting on key performance indicators to identify trends and areas for improvement. Developing and implementing strategies to increase revenue and improve customer satisfaction. CORE COMPETENCIES Strong leadership and management skills with the ability to motivate and direct a team of employees. Excellent communication, problem-solving, and analytical skills. Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously. Proficiency in Microsoft Office applications, specifically Excel and Word. Ability to maintain confidentiality and handle sensitive information with discretion. CORE QUALIFICATIONS High school diploma or equivalent required; Bachelor's degree preferred. Minimum 2 years of experience in a front office or customer service role. Previous management or supervisory experience desirable.