Assistant Delivery Manager – 2IC Wellington

The Assistant Area Delivery Manager supports the Area Delivery Manager in delivering safe, compliant, and high-performing fulfilment operations. This role plays a critical part in coordinating fulfilment teams, ensuring service excellence across The Warehouse Group brands, and supporting the ongoing commercial viability of the business.

With direct leadership responsibility for a small team, this role is ideal for a developing operational leader who enjoys being hands-on, thrives in a fast-paced environment, and is passionate about people leadership, safety, and continuous improvement.

Key Responsibilities Include:

Operational Support & Performance

• Support the Area Delivery Manager in achieving DC operational performance targets

• Deliver service level agreements, customer and store service KPIs, and stock control targets

• Ensure customer and fulfilment records are accurately maintained

• Ensure the movement and storage of goods is completed effectively and efficiently

People Leadership

• Line manage, coach, and develop a team of fulfilment leaders and team members

• Support workforce planning, recruitment, scheduling, and training to meet safety and operational requirements

• Build a high-performance culture aligned to company policies and values

Safety & Compliance

• Ensure all operations comply with health and safety regulations and company policies

• Promote a proactive safety culture through training, engagement, and regular audits

• Investigate incidents, implement corrective actions, and contribute to a safe working environment

Stakeholder Collaboration

• Work closely with Store Managers, DC Managers, Merchandising, and Category Buying teams to align operations with business objectives

• Partner with the Safety Partner and HRBP on people, wellbeing, and compliance matters

• Collaborate with NLG Accounts Payable, Fleet, and Facilities & Maintenance teams to support seamless operations

• Build strong working relationships with 3PL logistics partners and suppliers to ensure service quality and reliability

Continuous Improvement

• Support and lead continuous improvement initiatives across operations and ways of working

• Identify opportunities to improve efficiency, reduce cost, and enhance customer outcomes

• Use data and insights to support informed decision-making and operational improvements