Assistant Concierge Manager

Additional Information Job Number 26008408 Job Category Rooms & Guest Services Operations Location W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 VIEW ON MAP (https://www.google.com/maps?q=W%20Singapore%20-%20Sentosa%20Cove,%2021%20Ocean%20Way,%20Singapore,%20Singapore,%20Singapore,%2098374) Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for supporting all aspects of Concierge functions in accordance with hotel policies and procedures, ensuring seamless delivery of exceptional guest experiences. KEY RESPONSIBILITIES • Provide exceptional guest service by anticipating and responding to guests' needs, resolving issues promptly and efficiently. • Develop and maintain strong relationships with guests, colleagues, and external partners. • Ensure accurate and timely processing of all guest requests, including but not limited to room preferences, special requests, and amenities. • Collaborate with other departments to ensure seamless delivery of services, such as room preparation, turndown service, and amenity provision. • Maintain a high level of product knowledge and stay up-to-date on hotel offerings, promotions, and events. • Participate in training programs and attend meetings as required. • Perform other related duties as required. REQUIREMENTS • High school diploma or equivalent required; some college or university preferred. • 1-2 years of experience in a customer service or hospitality role. • Excellent communication and interpersonal skills. • Ability to work effectively in a fast-paced environment with multiple priorities. • Strong attention to detail and organizational skills. • Ability to maintain confidentiality and handle sensitive information discreetly. • Familiarity with hotel operations, including front desk, housekeeping, and food and beverage services. • Ability to lift up to 25 pounds and stand for long periods of time. • Availability to work varied shifts, including evenings, weekends, and holidays. BENEFITS • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance. • Access to employee discounts and perks. • Comprehensive training programs and ongoing support. • A fun and supportive team environment.