ASSISTANT AGENT I - AFFIRMATIVE VACANCY FOR PCD (32068)

In the role of Assistant Agent I, you will act in the SO/OPM-RSA team, with the mission to receive, register and treat calls, emails or messages from customers, identify and perform treatments for customer demands, bringing a positive experience of service to customers, perform with agility and operational excellence.

Main responsibilities:

• Receive, register and treat calls, emails or messages from customers;
• Identify the customer's need and offer the suitable solution within the SLA;
• Scale up service to other areas when necessary, ensuring process continuity;
• Update internal systems correctly with attendance data;
• Maintain a professional posture aligned with company quality standards;
• Presential vacancy for Joinville;
• Schedule 6x1.

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