RESERVATIONS ASSISTANT

Desired Profile:

• Organization and attention to detail
• Analytical profile and sense of responsibility
• Good written and verbal communication
• Previous experience in reservations and/or group management (desirable/will be a differential)
• Advanced English (essential for serving international clients and partners)

Main responsibilities of the position:

• Support the sales process for apartments and other hotel services, providing complete information about facilities, products, and experiences offered, as well as negotiating rates according to pre-established commercial parameters and strategies.
• Act proactively in revenue optimization, stimulating additional sales (upselling and cross-selling) and contributing to the increase of the hotel's profitability and RevPAR.
• Handle telephone, email, and other digital channel inquiries, following B Hotel's standards of excellence and hospitality.
• Insert, draft, review, and prepare group contracts, ensuring all commercial conditions are correctly formalized.
• Perform insertion, verification, and monitoring of group reservations in the system, including rooming list control, cut-off dates, blocks, payments, and agreed-upon conditions.
• Monitor group pick-up, signal risks of cancellation or low performance, and maintain active interface with Sales, Front Desk, Finance, and Revenue departments.
• Insert, review, and update information for individual reservations and those from various distribution channels, ensuring data accuracy and integrity.
• Constantly monitor availability and occupancy, signaling variations and opportunities to the immediate superior.
• Support self-control and internal audit procedures related to reservations, contracts, and payments.
• Comply with processes, corporate policies, and quality and sustainability guidelines established by the hotel.
• Perform other related duties as required by the area.