Asset Protection Enforcement Officer (14936)

Asset Protection Enforcement Officer

• Join a dynamic, investigations team that supports each other to succeed
• Deliver meaningful outcomes to the community in construction management
• $76,517 - 82,466 per annum (plus super, plus vehicle for ‘tool of trade’ usage)

Join a professional team of investigative officers where you will deliver a first-class Construction Management service that is industry-leading and highly responsive to community needs.

About the role

City of Boroondara is a leader in the Local Government sector and one of the nation’s most liveable municipal councils. The Asset Protection team is situated in Council’s Civic Services Department and our purpose is to serve the community by protecting the health, safety, amenity and assets of the city. Our department is a hive of activity with the highest customer interface in Council and no two days will be the same.

Reporting to the Team Leader Asset Protection Enforcement, your key responsibilities include:

• Inspect, monitor, and enforce compliance with construction‑related legislation, local laws, permits, and road/footpath occupancy requirements, including issuing notices, infringements, and preparing evidence for prosecutions.
• Respond to community reports and complaints by investigating construction activity, assessing risks, resolving asset‑related issues, and ensuring timely CRM responses in line with corporate standards.
• Deliver high‑quality customer service through case management, problem‑solving, stakeholder engagement, and collaboration with internal departments and external parties including builders, developers, and public authorities.

• Support continuous improvement by maintaining and updating procedures, registers, databases, and contributing to process enhancements and implementation of improvement initiatives.

• Protect Council assets and community amenity by documenting damage, managing bonds, providing education and advocacy on legislation and local laws, and performing other compliance‑related duties that reduce risk and improve safety.

Hours are Monday to Friday between the hours of 7am to 7pm, with overtime offered for weekend inspections or seasonal requirements based on construction industry activity. A fully maintained vehicle is provided as a ‘tool of trade’ to perform necessary duties and commute to and from work. This is a field-based role and therefore does not offer a hybrid working option. Officers are required to attend the office and carry out fieldwork each day.

About you

You will bring valuable skills and attributes and we will ensure you are set up for success:

• A proactive, solutions‑focused attitude, with the ability to work both independently and as part of a broader enforcement and civic services team.
• Demonstrated experience in customer service within a compliance, regulatory, construction, or similarly fast‑paced environment, including managing complex or sensitive community enquiries.
• Experience or capability in undertaking compliance and enforcement activities, including inspections, investigations, evidence collection, accurate note‑taking, report writing, and preparation of briefs of evidence (or the ability to rapidly learn these skills).
• Knowledge of, or the ability to interpret and apply, relevant legislation and local laws—including asset protection, construction activity, road management, and amenity requirements—supported by strong problem‑solving and judgement within Council guidelines.
• Strong negotiation, conflict resolution, and advocacy skills, with the ability to engage respectfully and professionally with diverse stakeholders to achieve compliant and constructive outcomes.
• Physically capable of performing field‑based work, including regular walking during site inspections and working in outdoor environments.
• Certificate IV in Government Compliance or similar training in investigations, local laws, civil construction, or traffic management (desirable but not essential).

Want to know more?

What sets us apart?

• An investment in your ongoing professional and personal development

• You will be part of a team that makes a real difference. Working at Boroondara means contributing to creating positive change in the world. Join us in a role where your work matters, and you contribute to meaningful outcomes.
• A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.

• We offer many staff benefits such as flexible working arrangements, study support, wellbeing programs, gym and pool memberships

Employment requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check.
• All City of Boroondara employees must be fully vaccinated. Appointment of the successful candidate will be subject to provision of evidence of vaccination status or medical exemption prior to commencement.

How to ApplyPlease submit your application online via the ‘Apply’ button by 23 January 2026 11:59pm. All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.

For any confidential discussion please contact Kate King, Team Leader Asset Protection Enforcement (during business hours) on 0455 152 ***.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4*** or ***@boroondara.vic.gov.au to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!

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