Assessment Support Officer

Do you want your work to make a difference for NSW?
Working to the protect the state’s environment and heritage.

• Internal expression of interest
• Opportunity to gain experience in an Assessment Support Officer – Clerk Grade 3/4 role
• Temporary role of 6 weeks to backfill leave
• Location is flexible across NSW with hybrid working supported
• Salary relative to experience, and ranges from $84,659 to $92,701 + super

The Investigations and Enforcement Team at the Natural Resource Access Regulator (NRAR) has an exciting opportunity for a temporary Assessment Support Officer provides high quality customer service and administration support in the assessment of alleged breaches and offences relating to natural resources management legislation including Water Management Act 2000. Ensures accurate and timely data collection and entry into relevant business databases and record management systems to support compliance monitoring, investigation and enforcement activities.

Key Responsibilities

• Act as a point of contact for acknowledging receipt of complaints and reports.
• Provide regulatory support to internal NRAR stakeholders, directing referrals and enquiries related to assessment, investigations and enforcement activities.
• Communicate, and escalate complex, sensitive or challenging enquiries or correspondence.
• Perform accurate and efficient data entry and administrative support to Assessment Officers and the Senior Assessment Officer.
• Maintain records management systems with accuracy and consistency.
• Support the assessment process by validating information and distributing it to the next phase.

About You

We are looking for someone who is:

• Detail-oriented and highly organised
• Confident in handling sensitive or complex information
• Committed to providing excellent customer service
• Ability to work collaboratively in a team environment
• Adaptable and proactive in supporting compliance and enforcement activities

Essential Requirements

• Experience in providing high quality customer service, and providing a range of clerical, administrative and general support services in a high-volume environment.
• Appointment is subject to the successful applicant satisfactorily passing the criminal record check.
• Hold a current NSW Driver's Licence and a willingness to drive to remote locations which may include overnight stays.

For more information read the full Role Description: Assessment Support Officer

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday 1 February 2025 at 11:55pm.

Should you require further information about the role please contact Niely Baron, Senior Assessment Officer via Teams or email [email protected].

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Eloise Fleck on 02 8275 1709 (please mention reference number 547591).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at [email protected] for a yarn.

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.