Bilingual Assistant

Area: Sales / Customer Service Modality: On-site Compensation Scheme: Base salary commissions Objective: Be the first point of contact for MAC Distribution, providing a professional, warm, and efficient attention to customers and prospects, identifying sales opportunities and channeling commercial needs, with the objective of generating a positive experience and contributing to sales growth. Responsibilities and Functions Reception and Customer Service: Receive and attend to customer inquiries and requests in a timely manner, ensuring that all interactions are handled with professionalism, courtesy, and respect for the client. Provide accurate and complete information on products and services, as well as any relevant promotions or offers. Identify and prioritize customer needs, addressing concerns and resolving issues promptly. Develop and maintain strong relationships with customers, fostering trust and loyalty through personalized service and proactive communication. Sales: Generate new business opportunities by identifying and pursuing potential clients, building rapport, and establishing a connection with them. Conduct sales calls, presentations, and meetings to promote products and services, highlighting their benefits and value proposition. Negotiate and close deals, ensuring that all agreements are fair, transparent, and mutually beneficial. Data Entry: Enter customer information, sales data, and other relevant details into the company's database or CRM system, maintaining accurate and up-to-date records. Analyze sales trends, identifying areas for improvement and opportunities for growth. Develop and implement strategies to increase sales, improve customer satisfaction, and enhance overall performance. Communication Skills: Communicate effectively with customers, colleagues, and management, using clear, concise language and a professional tone. Collaborate with other departments to resolve issues, share best practices, and drive business results. Adaptability and Flexibility: Be flexible and adaptable in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously. Demonstrate a willingness to learn, grow, and take on new challenges. Certifications and Training: Participate in training sessions, workshops, and conferences to enhance skills, knowledge, and expertise. Stay up-to-date with industry trends, best practices, and regulatory requirements.