domestiko.com
4 weeks ago
Commercial Advisor
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Company information
- Company
- domestiko.com
- Location
- España, Comunidad de Madrid, Madrid, Tres Cantos Spain
- Posted
- 4 weeks ago
Job description
The position of Commercial Advisor in a Contact Center focuses on comprehensive customer relationship management through telephone channels. The primary task involves receiving and managing incoming calls, providing personalized advice, and addressing each client's specific needs. Constant interaction is required to identify opportunities for improvement in service and product offerings, ensuring clear and effective communication to resolve queries satisfactorily. The professional will be responsible for handling policyholder demands using the company's internal system, which includes data entry, case tracking, and database updates. Furthermore, the importance of negotiation, customer loyalty, and retention is emphasized, seeking to strengthen loyalty to the company and promote lasting commercial relationships. The work environment is dynamic and results-oriented, where quality of service and achievement of established goals are prioritized. The position requires adaptability to handle different types of inquiries, from sales to post-sales support, ensuring that each interaction contributes to customer satisfaction and business growth. Continuous training and skill development are key aspects, with an emphasis on the use of digital tools and management systems to optimize processes. In summary, this role combines commercial skills with exceptional customer service, in a sector that values efficiency and proactive problem-solving abilities. The working day is 1692 hours per year with a monthly rotating schedule, which includes morning and afternoon shifts, as well as the possibility of working one Saturday per month and non-national holidays. Paid training is offered from the first day, from Monday to Friday, 9:00 AM to 6:00 PM, with availability for incorporation at the end of August. The base salary is 10.24 euros per hour, supplemented by uncapped incentives, and an initial 6-month contract with the possibility of subsequent permanent staff incorporation.
Required skills
- customer service
- customer satisfaction
- negotiation
- efficiency
- process optimization
- continuous training
- data entry
- adaptability
- effective communication
- results-oriented
- dynamic environment
- business growth
- paid training
- digital tools
- contact center
- customer loyalty
- management systems
- service quality
- customer retention
- post-sales support
- commercial skills
- incentives
- query resolution
- clear communication
- customer needs
- permanent employment
- customer relationship management
- commercial advisor
- proactive problem-solving
- skill development
- product offerings
- morning shifts
- commercial relationships
- personalized advice
- afternoon shifts
- saturday work
- 6-month contract
- working hours
- sales inquiries
- base salary
- rotating schedule
- holiday work
- service improvement
- goal achievement
- database updates
- internal system
- incoming calls
- company loyalty
- case tracking
- telephone channels
- policyholder demands
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