Whirlpool India
2 months ago
Area Service Manager
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Company information
- Company
- Whirlpool India
- Location
- India India
- Posted
- 2 months ago
Job description
This role in summary
To Ensure Quality Of Operations Provided By Service Partners Of A Key partners
Responsibilities:
Supervision of Service Partner Operations
- Ensure quality of customer service provided by service partners
- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
- Assist service partners in educating service engineers about the right attitude for handling customer interactions
- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
Defect Management and Trade
- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costs
Training of Service Engineers
- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products
Sales and revenue
- Coordinate with Branch Service Manager and Service Team for targets and product modifications
- External Meeting up with Service Partners to ensure efficient customer service
Required skills
- sales
- training
- trade
- customer interaction
- stock management
- soft skills
- spare parts
- escalations
- technical support
- revenue
- targets
- stock checks
- customer interactions
- defect management
- service team
- new products
- shop floor
- engineering solutions
- product repairs
- repair costs
- defective products
- product modifications
- external meetings
- service partner operations
- customer service quality
- service quality parameters
- open calls
- same day closures
- service engineers
- replacement calls
- trade partner satisfaction
- escalated customer issues
- stock defects
- branch service manager
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