Area Operations Manager

Dermalogica is recruiting an ambitious and driven individual for the exiting role of Area Operations Manager. The purpose of this role is to effectively manage and support a portfolio of stores within the Dermalogica retail department with all operational duties. Liaise with consumers, clients and suppliers. Actively visit Dermalogica stores to ensure and drive performance, operational compliance and consistency. DUTIES AND RESPONSIBILITIES Achieve sales targets for the region Store expenses and profitability Inventory management Stock control and replenishment Managing and monitoring staffing levels Recruiting and onboarding store teams Coaching and development of store teams Training store teams on products and services Manage and monitor store standards and visual merchandising Maintain a safe, clean and organised store environment Address and resolve customer service issues and complaints Provide regular reporting to Head Office regarding sales, performance and store activity Monitor competitor activity and provide feedback to Head Office Actively implement marketing and promotional activities as directed by Head Office Liaise with and manage external suppliers/contractors Carry out store audits and implement action plans to address any issues Undertake any other duties as may reasonably be required. REQUIRED EXPERIENCE/QUALIFICATIONS: Proven experience in retail management at area/regional level, preferably within the beauty industry. Experience of managing multiple sites. Strong leadership skills and the ability to motivate and develop teams. Excellent communication and interpersonal skills. Strong commercial acumen and understanding of retail KPIs. Strong organisational and time management skills. Ability to work under pressure and meet deadlines. Proficient in Microsoft Office (Word, Excel, Outlook). Driving license. A genuine passion for the Dermalogica brand and products. BENEFITS: Competitive salary. Company car. Generous staff discount. Excellent training and development opportunities.