Area Manager

OneCart is looking to hire a Area Manager, in this role Area Manager will drive OneCart’s success by leading a team of Supervisors, Shoppers and Drivers to create and maintain the OneCart experience for our customers. In addition, to coach and motivate employees to achieve sales results
and operational metrics.

CORE ACTIVITIES & ACCOUNTABILITIES

• Manage collaborative and cohesive relationships between internal and external customers.
• To provide resources to ensure employees can adequately perform their roles (e.g. uniforms, shopper cards, marketing material).
• To coach and motivate employees to achieve sales results and operational metrics
• To lead and manage a team of Supervisors, Shoppers and Drivers to ensure daily flawless service delivery to our customers.
• To own efficiency and quality metrics.
• Help to drive regional growth through launching new coverage areas and shopper onboarding.
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset.
• Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.
• Ensure continuous compliance on Supervisors, Shoppers and Drivers
• Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.
• Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure best practices and protocols.
• Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPI’s, specifically related to on-time fulfilment.
• Demonstrate consistent application of internal procedures.
• To implement and anticipate the change management process
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.


Complaints Management

• Assist and attend to escalated Supervisor, Shopper and Driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the National Operations Manager on unresolved customer queries
• Investigate and respond to escalated queries and ensure they are timeously resolved
• Foresees potential problems before they occur and takes action to prevent them from occurring
• Consults widely with people inside and outside own region to solve problems


Field Training

• To send training report sent to the Training Specialist if conducted the training
• Manage the performance of the field staff
• Train and develop Supervisors, Shoppers and Drivers when required

Recruitment and Workforce planning

• Update report sent, daily, bi-weekly via email to Line Manager.
• Report staff movements and ensure they are tracked and reported weekly to the Line Manager
• Payroll overtime and movement report sent monthly as per deadline dates
• Ensure submission and tracking of Leave

Logistics Administration

• Daily call log at 9 am with Line Manager.
• Daily and weekly KPI reporting.
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible
• Reports are accurate and timeously submitted to relevant parties

Minimum Academic, Professional Qualifications & Experience required

• Minimum Matric certification
• Higher education in Operations or equivalent
• Ideal candidates have 2-3 years of experience in retail or supply chain operations, project management and/or customer support.
• Experience in managing a team
• Experience in meeting sales targets
• Proficient in Microsoft Word and Excel.


Competencies and Skills

• Good use and understanding of Charting and Pivot tables in Excel
• High attention to detail and strong execution skills.
• Excellent organisational and communication skills.
• Demonstrated success in leading teams.
• Strong critical thinking ability in technical and non-technical issues.
• Ability to work in a fast-paced, constantly evolving environment.
• Positive attitude and fortitude to work through ever-changing and dynamic operational conditions.
• Interpersonal skills
• Ability to build and maintain relationships
• Resilience
• Decisive and action-orientated
• Assertiveness
• Ability to work independently and under pressure
• High emotional intelligence
• Negotiation skills
• Professional verbal and written communication skills
• Responsive
• Effective planning and organising
• Self-directed and motivated

Working conditions

• Working conditions cover various circumstances, from regular evening and weekend work, public holidays
shift work, working outdoors and working with challenging clients.
• Travel to different stores within your portfolio

Physical requirements

• Excellent vision and hand-eye coordination to stay safe while driving.
• Ability to walk, drive, and lift and carry heavy items for extended periods.