IT Solution Architect

Workplace: Wrocław

Technologies We Use

Required

• Enterprise Architect
• CRM
• Rest
• API
• AI
• RMA
• LLM
• ERP
• BPMN

Nice to have

• Azure DevOps

About the Project

We are looking for an experienced IT Solution Architect who will be responsible for the design, integration, and development of business systems supporting international e-commerce and customer service.

Join the Rolladen Group and develop technological solutions supporting customer service in European markets.

Your Responsibilities

• Designing the architecture of Helpdesk, Ticketing, CRM, RMA, OMS, ERP systems and their integrations.
• Designing API integrations, workflows, and business process automation.
• Developing AI solutions to support customer service.
• Evaluating and selecting business technologies and applications.
• Ensuring the performance, security, and scalability of solutions.
• Creating architectural documentation and technology roadmaps.
• Coordinating the work of programmers and technology providers.
• Gradual expansion of the technical team.
• Collaboration with Customer Service, Production, and Logistics departments.
• Reducing technical debt and organizing the current environment.
• Preparing the architecture for future migration to a new ERP.
• Code review, technical standards, and documentation.
• Setting technical priorities with the business.

Our Requirements

• A minimum of 5 years of experience in IT architecture or business systems development.
• Experience in designing and integrating business systems, particularly CRM, Helpdesk/Ticketing, OMS, RMA, and ERP.
• Very good knowledge of REST API, databases, and integration architecture.
• Familiarity with event-driven, API-first approaches, and cloud technologies.
• Experience in process automation and the use of AI/LLM.
• Knowledge of UML, BPMN, and IT architecture design principles.
• Ability to assess costs, risks, and technical debt.
• Experience in managing projects and coordinating technical teams.
• Very good knowledge of the English language.

Nice to have

• Experience in international e-commerce.
• Knowledge of Salesforce, Dynamics 365, Zendesk, Freshdesk, or similar systems.
• Experience in integrating sales, production, and logistics systems.
• Practical implementation of AI and customer service automation.
• Experience in building programming teams.
• Knowledge of the German language.

What We Offer

• Real impact on the architecture and development of business systems.
• The opportunity to build and develop your own technical team.
• Participation in strategic projects for CRM, RMA, Helpdesk/Ticketing, ERP, and AI.
• High autonomy in making technological decisions.
• Individual budget for prestigious training, international conferences, and technology certifications.
• Prospect of international career development and taking broader responsibility for the development of IT systems in European markets.

Benefits

• subsidies for sports activities
• private medical care
• subsidies for language learning
• subsidies for training and courses
• life insurance
• flexible working hours
• company phone for private use
• no dress code
• coffee / tea
• subsidies for commuting to work
• possibility of obtaining qualifications

About Us

Rolladen Group is a manufacturing company with 25 years of experience in the garage door and external roller shutter industry.

Since 2008, the primary sales channel for our products has been online under the brand rolladenplanet.de.

Due to the dynamic development of the company, we are looking for a person for the position of:

By clicking the "Apply" button or otherwise submitting a recruitment application, you consent to the processing of your personal data by ROLLADEN GROUP JACEK PISARCZYK with its registered office at: Skarbowców 23a, 53-025 Wrocław (Employer), as the data administrator, for the purpose of conducting recruitment for the position indicated in the announcement.
Your personal data will be processed based on the following legal grounds: (a) to take action at your request before entering into a contract (e.g., information about expected salary and availability to start work); (b) based on our legitimate interest (e.g., name, surname, date of birth, contact details, education, professional qualifications, previous employment history); c) based on your consent, which is expressed by sending application documents containing information such as, e.g., image or interests.Providing all personal data mentioned above is voluntary, however, data mentioned in points a) and b) are necessary to participate in the recruitment process. Failure to provide data will result in the inability to consider your application. Providing the remaining data is voluntary, but may help to conduct the recruitment process efficiently.You have the right to request access to your data (including obtaining a copy), rectification of data, erasure of data, restriction of processing, data portability, as well as to object to their processing. You also have the right to lodge a complaint with the President of the Personal Data Protection Office.Your personal data may be transferred to providers of job advertisement publication services, recruitment management system providers, IT service providers (hosting), information system providers.The personal data provided by you will not be used for profiling or for making automated decisions.Your personal data will be processed for a period of 1 year, unless you have given separate consent for the use of your personal data in future recruitments.To exercise your rights or in case of any questions related to the processing of your personal data, please contact us at: [email protected].