Are you looking for a versatile role in application support that goes beyond first-level support? With us, you look after customers and tackle technical and specialist challenges from first to third level, combining IT know-how with expertise in financial and tax processes.

Application Support Specialist (m/f/d) – Financial & Tax Solutions

KMS AG is a highly innovative software development company with more than 40 years of experience in developing business solutions for tax administrations. You're wondering what's so cool about it? If you want to work with modern technologies, value an open and uncomplicated teamwork culture, and want your daily commitment rewarded with attractive conditions, you're in exactly the right place.

To strengthen our teams of 150 dedicated employees in total, we are looking for you as an Application Support Specialist in our Service Desk at our Kriens location. In this central role, you become part of a well-established team, look after customers from the public administration, support them in using our software solutions, and work closely with our specialist and development teams.

What will you do with us?

• As an important part of our Service Desk team, you look after and advise customers in using our leading tax software solution, which is deployed in 14 cantons as well as numerous municipalities and cities

• Your specialist focus is on tax collection and debt collection. You will deepen your knowledge of accounts receivable management, payment transactions, dunning and debt enforcement procedures, and establish yourself as a competent point of contact for our customers and internal teams

• Roughly every eight weeks, you staff our customer hotline in first-level support. In second-level support, you analyze and resolve more complex faults, reproduce errors on test systems, and develop solutions through data cleansing, configuration adjustments, or workarounds

• In third-level support, you get to the bottom of demanding technical and specialist questions, carry out in-depth analyses using SQL queries, and work closely with our software development and business informatics teams

• You contribute your ideas for optimizing and automating our support processes, work in interdisciplinary teams, and take part in software testing, releases, and projects

What do you bring?

• You have a completed training in computer science or in a commercial field, ideally with a connection to tax administration. Additional further education or certifications in ITIL, SSK, or accounting are an advantage

• You have several years of experience in application support, preferably at a software service provider in the field of business applications, financial software, or ERP systems

• You enjoy application support, value the combination of technology and subject-matter expertise, and bring good knowledge of SQL and databases

• You think analytically, have a good feel for numbers, and enjoy direct customer contact. You work in a structured and solution-oriented way and always treat our customers with helpfulness and courtesy

• With your open, collegial, and committed attitude, you contribute to positive collaboration and good team spirit

• Very good German skills are required; further foreign languages (ösisch) are an advantage

This is what we offer!

• Flexibility: At KMS AG we work a 40-hour week and offer a working model with home office options

• Investment: We are keen for you to be able to unlock your full potential; we finance training and further education and pay above-average insurance benefits as well as loyalty bonuses

• Mobility: Your costs for the Halbtax (half-fare travelcard) subscription and your motorway vignette are covered. In addition, you benefit from a discount on -credit, and parking spaces are available free of charge

• Recreation: In addition to your regular vacation, you receive up to 10 additional vacation days (staggered by years of service)

• Culinary: Fresh Gipfeli (croissant-style pastries), fruit, and sweets are available free of charge every day. In our own staff restaurants, our kitchen teams spoil you at lunchtime with delicious meals

Do you want to become part of our team?

Send us your complete application documents by clicking the corresponding button. We look forward to hearing from you!

• KMS AG
  Burk
  
  

• KMS AG
  Burk