Application Support & QA Specialist (m/w/d)

Your daily responsibilities:

We are looking for a person who combines Application Support with active QA in Software Development. The role consists of 50% support and 50% QA: You support users, business customers, and internal stakeholders with questions and problems related to our Web- and Mobile-Applikationen. At the same time, you test implemented features, bug fixes, and tickets, test acceptance criteria, and help convert real error patterns from operation into better test coverage, more stable releases, and a better user experience.

• You are the central point of contact for support and quality-related questions around our Web- and Mobile-Applikationen.
• You take tickets in Jira Service Management, qualify them structuredly, and process them independently in Application Support.
• You analyze disturbances, reproduce errors, and document reproduction steps, expected behavior, actual behavior, and relevant technical notes.
• You distinguish between user errors, configuration problems, data problems, bugs, incidents, and change requests and prepare cases so that Development, Business Analysis or Technical Teams can work efficiently further.
• You take on active QA tasks in the Software-Development-Prozess: You test implemented features and tickets, test acceptance criteria, perform bug fix retests, and provide qualified feedback before release.
• You support smoke tests, regression tests, UAT, and test case creation, especially for error patterns from real support cases.
• You help convert recurring problems into concrete test cases, checklists, or regression tests.
• You document incidents, solution paths, workarounds, and known error patterns and contribute to the knowledge database.
• You work closely with Development, QA, Business Analysis, Service Management, and Technical Teams.
• IoT-related topics and connected building systems can be part of the context. You don't have to already deeply understand them, but you should be interested in learning about the interplay between software, interfaces, and devices.

Your skills:

• You are particularly well-suited for us if you come from Software Testing/QA, Application Support with Dev proximity or Software Development with a QA/Support background.
• Experience in Software Testing/QA, Application Support, technical support with Dev proximity or Software Development with interest in QA and Support.
• You have an understanding of how software is tested, reviewed, and released during the development process.
• You have the ability to structure errors, reproduce them, and document them in a clear and understandable manner.
• You bring experience or interest in manual testing, acceptance criteria, test cases, bug fix retests, smoke tests, regression tests, or UAT.
• You have basic technical understanding in one or more areas: Web technologies, APIs, Mobile Apps, logs, monitoring, or fundamental network connections.
• A secure handling of ticket systems, ideally Jira Service Management, sets you apart.
• You have a structured, self-responsible, and sustainable work style.
• A clear and binding communication in German and English with users, business customers, and technical teams is second nature to you.

Nice to have:

• Experience in SaaS-, Web-App- or Mobile-App-environment
• Basic knowledge of API testing, e.g., with Postman
• Experience with knowledge databases, runbooks, or support documentation
• First-hand experience with IoT-related systems, connected devices, or building technology

Our values, your mindset:

• **Team First:** A team, a goal - together we are strong. We grow through mutual support.
• Customer Success Is Our DNA: Identify, question, and pursue the goals of your customer. Celebrate success together.
• Never Stop Reinventing: Be open to new things and approach changes boldly. Question processes, deliver solution proposals, and new ideas.
• Be Yourself And Make Goals Work: Be yourself. Achieve greatness!

Your benefits with us:

• Remote Work: Home office or office? You decide what works best for you! We offer you the flexibility to choose your work location and ensure that we meet regularly in the office - for exchange, ideas, and team spirit.
• Workation: Workplace with vacation feeling - enjoy the perfect symbiosis of productive creation and relaxed atmosphere in the European space.
• Wellbeing: Occupational health management - a yearly health budget and subsidized membership at Urban Sports Club.
• Pension Plan: Attractive contribution to occupational pension plan - secure your future with our support.
• Hardware: Modern technology - so we can innovate together.
• Discounts: Attractive offers - enjoy discounts at over 1,500 providers in the areas of sports, mobility, fashion, and travel and use our Edenred card for additional benefits.
• Knowledge Base: Targeted and on-the-job - seize the opportunity for diverse, individual development and training possibilities.
• Networking: Not without my team - look forward to regular team events.
• No worries, we haven't forgotten the really important things - at our company, you'll also find free lemonade and the all-around popular fruit basket.

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