Application Support Lead

JOB OVERVIEW The Application Support Lead is a pivotal role responsible for the stability, availability, and performance of the Institute’s crown jewel business applications. Working from the Offshore Delivery Center, this role provides advanced (L3) application support for mission-critical systems supporting international locations. The role owns end-to-end application support, major incident management, and acts as a trusted liaison between business stakeholders, onshore IT teams, and developers to ensure seamless integration of new applications and services. This includes collaborating with cross-functional teams to identify and prioritize technical debt, developing and maintaining technical documentation, and providing training and knowledge transfer to junior team members. The ideal candidate will have experience in application support, software development, or a related field, and possess strong analytical, problem-solving, and communication skills.