Application Support Engineer

Position: Application Support Engineer No Of Position: 1 Location: Ahmedabad Year of Experience: 2 - 5 Years Knowledge of CRM platforms Salesforce Email Support/L1- IT Operations Managing and Support Role Summary: Provide L1 support for AI-171 Personal Belonging IT interface developed using Salesforce CRM, ensuring smooth operations and facilitating users with the web interactions to get their connected data. Key Responsibilities: Respond to user queries and Emails using Web CRM interface L1- IT Operations Manage and troubleshoot issues related to Salesforce CRM platform Ensure seamless integration of AI-171 Personal Belonging IT interface with other systems Provide technical guidance and support to end-users on Salesforce CRM platform Utilize problem-solving skills to resolve complex issues in a timely manner Collaborate with internal teams to identify and implement process improvements Develop and maintain knowledge of Salesforce CRM features, functionality, and best practices. Key Requirements: Strong understanding of Salesforce CRM platform and its applications Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong analytical and problem-solving skills Familiarity with IT operations and email support processes Knowledge of CRM platforms and Salesforce Email Support/L1- IT Operations