Application Support Engineer

As an application support engineer, you are responsible for resolving application and system problems that arise. You respond quickly when technical problems occur abruptly and need to be resolved immediately. In doing so, you will combine your business skills and technical IT knowledge.

In addition, you will:

• Deliver onsite IT support for production and lab systems
• Troubleshoot hardware and network issues
• Support and implement label printers and analytical devices together with external vendors
• Provide 2nd and 3rd line application and end-user support
• Work according to GxP guidelines and ITIL principles
• Contribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportability
• Play a proactive role in optimizing processes and ensuring compliance