Application Support Engineer

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Schedule: Monday–Friday, 4:00 PM – 12:00 AM Weekend Rotation: Required every other weekend (full weekend coverage) About the role: We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions. What You'll Do: Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephones, and other technical systems. Collaborate with cross-functional teams to identify and prioritize technical issues, develop and implement effective resolutions, and provide timely updates to customers. Troubleshooting: Utilize problem-solving skills to identify the root cause of complex technical issues and develop a plan to resolve them. Develop and maintain knowledge of Cresta's products and services, as well as industry trends and best practices. Provide exceptional customer service by responding promptly to customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Communication: Effectively communicate technical information to both technical and non-technical stakeholders, including customers, product development teams, and other internal teams. What We're Looking For: Bachelor's degree in Computer Science or related field; 2+ years of experience in application support, technical operations, or a related field; Strong analytical and problem-solving skills; Excellent communication and interpersonal skills; Ability to work independently and as part of a team; Familiarity with Cresta's products and services is a plus. Join our dynamic team and help us revolutionize the workforce with AI! The future of work is here, and it's at Cresta.