Application Support Engineer

Ardanis is seeking an enthusiastic Application Support Engineer to join our innovative team. In this role, you will be the first line of support for our internal applications, working to ensure optimal performance and user satisfaction. You will monitor systems and notifications to identify, assess and resolve incidents disrupting the systems and functionality we offer to our customers and employees. If you have a passion for problem-solving and a desire to work in a dynamic environment, we would like to hear from you. Your responsibilities will include: • Providing first-line support for our internal applications, ensuring optimal performance and user satisfaction. • Monitoring systems and notifications to identify, assess and resolve incidents disrupting the systems and functionality we offer to our customers and employees. • Collaborating with the development team to resolve issues and implement improvements. • Developing and maintaining knowledge of our internal applications and systems. • Staying up-to-date with the latest technologies and trends in the field. • Participating in on-call rotation to provide 24/7 support. • Working closely with other teams to ensure seamless integration and communication. • Identifying and implementing process improvements to increase efficiency and effectiveness. • Maintaining accurate and detailed records of incidents and resolutions. • Participating in training and professional development opportunities to enhance skills and knowledge. • Any other duties as assigned by the manager. Requirements: • Bachelor's degree in Computer Science, Information Technology or related field. • 2+ years of experience in application support or a related field. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and prioritize tasks effectively. • Strong attention to detail and ability to maintain accurate records. • Familiarity with IT service management frameworks and tools. • Certification in ITIL or other relevant certifications is a plus. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to cutting-edge technologies and tools. • Recognition and rewards for outstanding performance. • Opportunities to work on high-impact projects and contribute to the company's success.