Application Support Analyst

Job Description

We’re seeking a proactive and detail-oriented Application Support Analyst to join our dynamic team on a part-time basis.

This part-time position offers 20 hours per week, with flexible start and finish times and the option to work remotely for part of the week. This arrangement is ideal for a variety of lifestyles—whether you're a parent re-entering the workforce, someone seeking better work-life balance, or a semi-retired professional looking to stay engaged.

You will need to have a strong technical background and a passion for solving problems, supporting users, and improving system performance.

You’ll be responsible for providing second and third level support for our business-critical applications, ensuring smooth operation and swift resolution of issues. If you thrive in a collaborative environment and enjoy helping others navigate technology, we’d love to hear from you.

Key responsibilities include:

• Review, analyse, and resolve incidents and service requests in line with business priorities and impact.
• Maintain and support applications, systems, and services following change, release, and problem management protocols.
• Apply problem and priority incident management procedures to identify root causes, communicate with stakeholders, and restore services.
• Actively contribute to projects as a technical specialist, sharing best practices and ensuring BAU processes are established.
• Keep system documentation and knowledge base articles up to date, and communicate effectively with users and the Service Desk.
• Manage access control, onboarding/offboarding, and licensing for users, contractors, and vendors in compliance with security policies.
• Identify opportunities for system and process enhancements and contribute to strategic development.
• Promote awareness of digital services policies and procedures to support system integrity and continuity.
• Set and manage priorities to meet work objectives effectively.
• Collaborate with technical consultants, staff, and managers to resolve challenges and configure systems to meet evolving needs.
• Advocate for users by ensuring issues and enhancements are prioritized according to business outcomes.
• Communicate clearly with users about the status and resolution of issues and outages
• Provide advice and assistance as needed, attend meetings and workshops, and participate in internal and external user groups.