AOG Coordinator, Customer Response Center, (24/7 rotation)

What are your contributions to the team? Coordinate with the different departments of the organization such as the Field Service Representatives (FSRs), Account Managers (CSAMs), Parts Logistics, BAS/ASF, and Senior Management in order to return the aircraft to service. During an AOG event, you will ensure and/or oversee that the necessary logistics are in place to support the customer, such as MRP or Service Facility requirements, GSE, parts and/or kits, engineering documentation, special fixtures, and/or other equipment. You will also be responsible for coordinating with the various stakeholders involved in the process, including but not limited to: Customer Support Representatives, Supply Chain Management, Quality Assurance, and Maintenance Operations.