Analyst for Support and Operations of Information Systems (K/M)

Analyst for Support and Operations of Information Systems (K/M) Place of work: Myszków Technologies, which we use Operating system Windows Your scope of responsibilities Providing support to systems and equipment for users, Managing internal department's customer service requests, resolving them when possible or forwarding to higher levels; Participation in group projects as well as involvement in or leading implementation projects for systems in locations; Understanding the needs of end-users and identifying potential issues; Developing and implementing solutions to improve system performance and user experience; Collaboration with other teams to ensure seamless integration of new systems; Staying up-to-date with industry trends and best practices; Providing expert-level support to users, including troubleshooting and resolving technical issues; Identifying and reporting potential security risks and vulnerabilities; Maintaining accurate records of all activities and incidents; Developing and maintaining documentation for internal use; Participating in training and development programs to improve skills and knowledge; Working closely with the IT department to ensure that systems are properly configured and maintained; Providing support during system upgrades, migrations, and other changes; Identifying and implementing process improvements to increase efficiency and productivity; Developing and implementing procedures for handling incidents and emergencies; Maintaining confidentiality and discretion when dealing with sensitive information; Understanding and adhering to company policies and procedures; Ud…