Analyst, Support

The purpose of the position is to provide technical support to users by resolving incidents in systems, software, and hardware, to ensure operational continuity and user productivity.

About Torex Gold

Our purpose is to transform finite mineral resources into enduring prosperity, positively impacting all the lives we touch.

We are a Canadian mining company focused on the exploration, development, and production of gold, copper, and silver at our flagship Morelos complex in Guerrero, currently the largest individual gold producer in Mexico. The Company also owns the advanced Los Reyes gold and silver project in Sinaloa, Mexico, and recently acquired a portfolio of early-stage exploration properties, including the Batopilas and Guigui projects in Chihuahua, Mexico, as well as the Gryphon and Medicine Springs projects in Nevada, USA.

Torex consistently meets its commitments guided by its key strategic objectives: optimization of production and costs at Morelos; disciplined growth and capital allocation; reserve and resource growth; project execution excellence; attracting and retaining the best talent in the industry; and leadership in responsible mining.

Over the past decade, we have demonstrated that we can generate a positive impact on people's lives and the environment around us, while improving safety, achieving operational efficiencies, realizing cost reductions, and generating positive returns on investment. This is what makes us strong. This is the Torex way.

What we are looking for:

Minimum Requirements (Non-negotiable)

• Degree in Computer Science, Information Systems Engineering, or a related field.
• Basic knowledge of DNS, DHCP, and directory services (Active Directory).

Desirable / Highly Valued Requirements

• Knowledge of NPS, Azure, basic scripting, and monitoring tools such as N-Able.
• ITIL Foundations certification.
• English reading and basic conversation skills.

Experience:

• Minimum of 1 year of experience in end-user technical support, including handling and resolving hardware, software, and connectivity incidents.
• Experience in ticket management using ITSM tools (ServiceNow) and in resolving escalated incidents in operational environments.
• Experience in installation, configuration, and imaging of computer equipment, as well as applying patches and maintaining Windows operating systems.
• Experience in managing technology asset inventory and supporting users with corporate tools (Office 365, S/4HANA, Azure, and Active Directory).

Knowledge by Key Areas

• IT Service Delivery
• Incident and request management under an ITSM framework, including the use of ServiceNow.
• Installation and configuration of corporate applications (Office 365, antivirus, VPN) and basic administration of Active Directory.

Application of endpoint security policies and technology asset control.

• Network fundamentals (Wi-Fi connectivity, basic configuration) and fault diagnosis.
• Change management procedures in an end-user environment and good customer service practices.

Governance

• Application of corporate IT policies on end-user devices.
• Basic document control and updating of operational procedures.
• Validation of endpoint security control compliance.
• Identification of root causes in recurring incidents and basic follow-up.

Why join us?

• Impactful Work: Contribute to the strategic direction of a leading mining company.
• Hands-on Leadership: Participate directly in driving key initiatives and processes.
• Collaborative Environment: Work with a team committed to excellence.
• Professional Growth: Opportunities for development and career advancement.
• Competitive Compensation: A comprehensive total rewards package that recognizes your contributions.

If you are ready to bring precision, vision, and passion to projects that shape the future of mining, we would love for you to be part of this journey.

Join us to build the future of Torex Gold!