Acquirer Profitability/Product Analyst

Purpose

• Contribute to the overall success of the Acquirer Business Directorate by ensuring that objectives, plans, and initiatives are executed with support from business strategies and objectives.

• Ensure the fulfillment of acquirer business goals by effectively managing sales advisors and our partners (Fiserv, …).

Responsibilities

• Knowledge of technical and commercial aspects in payment acceptance solutions such as e-commerce, Pin Pad integrations to proprietary systems, Virtual Terminal, Recurring Charges, Mo-to, IP Terminals, WIFI, GPRS, MPOS.

• Ensure the monitoring of integrations and implementations according to the payment acceptance solutions contracted by business and corporate banking clients.

• Provide technical advisory support for e-commerce integrations through plugins, connect or APIs, etc., as well as Pin Pad integrations to proprietary systems, Virtual Terminal, Recurring Charges, Mo-to, IP Terminals, WIFI, GPRS, MPOS.

• Promote and ensure support in the implementations of card-not-present and card-present.

• Remain in constant training on acquirer products and services versus the market.

• Analysis and preparation of reports regarding progress in the fulfillment of budgets, goals, and objectives by banking sector.

• Provide commercial support to collaborate with the Heads of the different Regions in the follow-up of installations, go-live, activation.

• Provide commercial support to Scotiabank Contact Center and sales executives.

• Implement placement strategies through the mass channel (SME).

• Implement onboarding and activation strategies for mass channel merchants (SME).

• Monitor the use and low billing of clients with acquiring.

• Attend to and follow up on Post-sale issues and/or incidents reported by SME, Business, and Corporate banking.

• Attend to and follow up on affiliation processes outside of SLAs.

• Provide support in tools, processes, and inputs to facilitate sales channels.

• Implement improvements in the end-to-end acquirer sales and post-sales process.

• Monitor the process of collecting files.

• Validate the correct functioning of the commercial model for the achievement of sales objectives.

• Identify areas of opportunity and deviations in the commercial model to propose action plans.

• Follow up on the pipeline through the mass channel (SME) to ensure and guarantee customer billing and retention.

• Lead, coordinate, and train executives from SME, Business, and Corporate banking on card-present and card-not-present payment solutions to achieve sales objectives.

Requirements

• At least 3 years of experience in Acquirer Business / Bank Cards / Payment Methods

• Knowledge of the PROSA ecosystem in Acquirer and Clearing House roles.

• Knowledge of CID (Domestic Interchange Contract)

• Knowledge of SAC (reports)

• Knowledge of SIA (clarifications and disputes)

• Knowledge of ACT (merchant administration)

• Knowledge of MSI (Months without Interest)

• Knowledge of LACPI procedures (interoperability guidelines)

• Knowledge of Visa, Mastercard, and AMEX operational regulations

• Knowledge of Visa, Mastercard, and AMEX International Clearing & Settlement

• Project management experience

• Leadership, teamwork

• Analytical and organizational skills

• Problem-solving

• Interpersonal, verbal, and written communication skills

• Work with cross-functional teams

• High level of English, spoken and written

• Degree in Accounting, Business Administration, Computer Science, or related field.

Diversity and Inclusion

At Scotiabank, we value the unique skills and experiences that each person brings to the bank and are committed to creating and maintaining an inclusive and accessible environment for all.

All employees must comply with the bank's policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations.

“If you require any type of accessibility accommodation during the process, please indicate it to our Talent Attraction team”