Technical Support Analyst

At DigitalnetBR, we promote communication and reduce distances with technology solutions that connect local and global businesses. For 20 years in the market, we are specialists in Unified Communications and Collaboration, offering consulting, products, and services with quality, security, and privacy. Among our solutions are videoconferencing, corporate telephony, and cloud-based telephony, integrated customer service channels, audio and video automation, and much more Description of the job We are looking for a Technical Support Analyst who will be responsible for providing technical support to customers through various communication channels, such as phone, email, and chat. The ideal candidate should have experience in troubleshooting and resolving technical issues related to our products and services. He/she should also be able to work independently and as part of a team, with strong analytical skills and attention to detail. In addition, the candidate should be familiar with ITIL (Information Technology Infrastructure Library) and have knowledge of network protocols and operating systems. The selected candidate will be responsible for: Providing technical support to customers through various communication channels; Troubleshooting and resolving technical issues related to our products and services; Collaborating with other teams to resolve complex technical issues; Developing and maintaining technical documentation; Participating in training sessions to improve technical skills; Maintaining a high level of customer satisfaction. Requirements: Bachelor's degree in Computer Science, Information Technology or related field; At least 2 years of experience in technical support; Strong analytical skills and attention to detail; Ability to work independently and as part of a team; Familiarity with ITIL (Information Technology Infrastructure Library); Knowledge of network protocols and operating systems. Benefits: Competitive salary; Opportunities for professional growth and development; Flexible working hours; Comprehensive training program; Health insurance; Paid vacation time.