Senior Support Analyst

Responsibilities: Structuring processes, routines and activities in your area. Perform maintenance on microcomputers, aiming to reduce downtime of the resource, paying attention to operational procedures, institutional norms involved in the operation and maintenance of the type of equipment. Perform maintenance on printers, aiming to reduce downtime of the resource, paying attention to operational procedures, institutional norms involved in the operation and maintenance of the type of equipment. Ensure compliance with established standards and guidelines for the area. Provide technical support to users, identifying and resolving problems related to hardware and software. Develop and implement solutions to improve efficiency and productivity in your area. Participate in meetings and discussions to identify and prioritize areas for improvement. Collaborate with other teams to ensure effective communication and coordination. Perform other tasks as required.