Full Support Analyst Protheus

Job description

Provide technical support to our clients by offering solutions with empathy, proactivity and ensuring customer satisfaction with TOTVS products and services. WHAT YOU WILL DO: Provide customer service through TOTVS channels, clarifying doubts about medium/high complexity issues related to the system, recording suggestions and incidents; Provide support through ticket opening channels, according to the defined process and aiming at providing timely assistance…

Required skills

customer satisfaction proactivity empathy totvs protheus medium/high complexity ticket opening

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