Junior Support Analyst

A ProDoctor is growing and you can be part of this success! We are opening another opportunity: this time, it's in the Support sector. As a Junior Support Analyst, you will be responsible for providing consultative and efficient support to users. You must provide the client with an effective and objective experience in resolving problems. Your responsibilities include: Identifying and registering problems and support requests, whether via email, chat or phone. Sanitize and prioritize issues, ensuring that all information is accurate and up-to-date. Collaborate with other teams to resolve complex issues. Develop and maintain knowledge of ProDoctor's products and services. Provide excellent customer service by being proactive, responsive, and empathetic. Identify opportunities for process improvements and suggest solutions. Stay updated on new technologies and trends in the industry. Participate in training and development activities to improve skills and knowledge. Work in a team environment and contribute to achieving department goals.