Junior Support Analyst

Job Description:
Mission of the Area: To provide empathetic support and generate a good relationship and the best experience for the customer.

Responsibilities:
Respond to proactive and reactive support requests through the monitoring of calls and interaction with peers and other teams in the Technology department;
Support clients by clarifying doubts and/or technical questions regarding software routines;
Solve medium-level problems using intrinsic knowledge of systems and business rules, as well as investigative methods at a medium level;
Restore operations quickly in critical incidents to ensure business continuity through rapid action and shared effort with the team;
Ensure compliance with the software update process to guarantee information security and continued support;
Participate in version homologation projects to meet new demands from business areas;
Achieve established goals set by management indicators for the Support sector, through execution of planned actions and internal routines;
Create content for knowledge base after each new attendance;
Maintain always updated information and status of attendances on the management and control platform;
Contribute to building manuals and didactic models and process flows for internal use and as a guide for the company and clients;
Contribute to delivering projects from the Technology department to maximize performance in sectors to meet new demands from business areas;
Acknowledge the completion of service deliveries to customers;
Support other routines in the area that relate to your knowledge.

Requirements:
Bachelor's degree or higher in IT or Administration;
Consolidated experience with ERP support or support for other software;
Experience with fiscal support;
Hard Skills: Knowledge of ERP software;
Knowledge of Microsoft Office and Internet;
Basic knowledge of network infrastructure;
Fiscal knowledge;
Knowledge in SQL and databases.

Addendum: Availability to work on-site in Belo Horizonte, MG.