Gera Sales Ecosystem
8 months ago
Junior Support Analyst (NOC) On-site Night Shift
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Company information
- Company
- Gera Sales Ecosystem
- Location
- Brasil, Sudeste, Estado de São Paulo, São Paulo Brazil
- Posted
- 8 months ago
Job description
Manage and solve incidents proactively and assertively, ensuring the rapid restoration of services with the least possible impact. Main Responsibilities: Monitor client environments; Receive tickets and customer service with empathy; Document the service and the history of the occurrence in detail; Activate multidisciplinary teams to resolve reported issues; Act in crisis rooms (Warroom). Desirable: Experience in NOC; Experience with...
Required skills
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