Full-Time Systems Support Analyst

About the job We are looking for a full-time Systems Support Analyst to work in the attendance and resolution of incidents in internal systems. This professional will be responsible for performing initial technical analyses, identifying the causes of problems, and collaborating with development teams to ensure the continuity and stability of applications. Responsibilities Perform incident attendance at L1/L2 level Execute initial problem analysis and troubleshoot systems to identify the root cause of the problem Collaborate with development teams to resolve incidents and ensure the continuity of applications Develop and maintain knowledge of internal systems and applications to provide effective support Analyze and resolve incidents in a timely and efficient manner Develop and maintain relationships with internal stakeholders to ensure effective communication and collaboration Provide support and guidance to junior analysts and other teams as needed Develop and maintain documentation of incidents and resolutions to ensure knowledge sharing and process improvement Participate in on-call rotation to provide 24/7 support for critical systems Develop and maintain knowledge of industry trends and best practices to improve incident resolution and support skills Participate in training and development activities to improve skills and knowledge Provide support and guidance to junior analysts and other teams as needed Develop and maintain documentation of incidents and resolutions to ensure knowledge sharing and process improvement Participate in on-call rotation to provide 24/7 support for critical systems Develop and maintain knowledge of industry trends and best practices to improve incident resolution and support skills Participate in training and development activities to improve skills and knowledge