Full Stack Support Analyst

We are a software engineering consultancy with over 15 years of experience in software quality and high technical level when it comes to automation testing, digital security, and DevOps culture.

We never stop studying and learning, as we are always seeking excellence and development.

We value our collaborative environment, as we believe in the strength of our team.

We act with transparency and respect, as we seek to maintain ethical and moral standards in our relationships with colleagues, partners, and clients.

Our team is growing. We form a committed team focused on results and capable of resolving challenging problems. Come grow with us!

⚠️ This is an opening for working from 00h30 to 09h00⚠️

About this challenge:

• Will work on different strategic challenges for a global financial company;
• Will be key in the continuous improvement process of its services, responsible for supporting internal and external clients of the company.

In taking on this position you will:

• Prioritize, investigate, resolve, and respond to technical demands/challenges level 1 from internal and external clients (troubleshooting);
• Support services and products delivered to end-users;
• Habilitate and support operational processes necessary for the business to operate the product or service;
• Work proactively and collaboratively with the development team in resolving problems;
• Participate actively in improving products and processes.

To take on this challenge you need to have the following knowledge/experiences:

• Experience with troubleshooting applications both front-end and back-end;
• Execution of SQL Server queries (SELECT, INSERT, UPDATE, DELETE);
• Analysis of application logs;
• Consultation of web services (Postman, SoapUI etc.);
• Familiarity with ticket management tools (Jira Service Management, Zendesk etc.);
• PowerShell;
• Understanding of software development architecture and processes.

It would be great if you also had:

• Knowledge or certification Foundation ITIL V3 or V4;
• Knowledge in Oracle databases and PL/SQL;
• Experience working on teams that used frameworks or agile methods (Scrum, Kanban etc.);
• Knowledge of basic/intermediate English (spoken and written).

⚠️ This is a hybrid job, and there is a need to attend the PrimeUp office and client's office (São Paulo/SP or Rio de Janeiro/RJ) in person according to meeting schedules and work demands.

As part of the PrimeUp team you will have the right to:

• CLT employment contract with compatible remuneration;
• Food allowance;
• Lunch allowance;
• Health plan;
• Dental plan;
• Life insurance;
• Annual leave bonus;
• Reimbursement of certifications;
• PrimeUp Academy (professional training network);
• Participation in profits and results (PLR);
• Academy plan;
• Well-being program with psychological, social, financial, and legal support.

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