Commercial Support Analyst

A China Mobile International Limited (CMI) is a wholly-owned subsidiary of China Mobile. With the objective of offering better services and meeting the growing demand of the international telecommunications market, China Mobile established CMI in December 2010, with its headquarters in Hong Kong, China. CMI expanded its presence to 39 countries and regions. We are looking for a dynamic and proactive Commercial Support Analyst to join our office in São Paulo. Responsibilities: Act as the first point of contact for customers; Provide technical support and solutions to customers; Identify and escalate complex issues to senior analysts or other teams; Collaborate with internal stakeholders to resolve customer complaints; Develop and maintain knowledge of CMI's products and services; Stay up-to-date with industry trends and developments; Perform other duties as assigned. Requirements: Bachelor's degree in a related field; At least 2 years of experience in a similar role; Excellent communication and problem-solving skills; Ability to work in a fast-paced environment; Proficiency in Microsoft Office applications; Portuguese language proficiency is required; English language proficiency is an asset. Benefits: Competitive salary and benefits package; Opportunities for professional growth and development; Collaborative and dynamic work environment.