Commercial Support Analyst

COMMERCIAL SUPPORT ANALYST

Auratec is the biggest benchmark in Brazil for metal structures for shows and events. Since 2007, we have been behind stages, VIP boxes, grandstands, platforms, and special projects throughout the country.

Now, we are looking for someone to act in support of our sales channels, helping to keep commercial customer service organized, agile, and well-followed.

This is not a role for prospecting or direct closing of new business. The focus is on supporting the sales process, serving clients, organizing demands, tracking proposals and orders, and ensuring that clients and salespeople have the right information at the right time.

WHAT YOU WILL DO

• Serve clients by phone, WhatsApp, and email.
• Receive quotation requests, register information, and direct them to the commercial representatives.
• Track the status of proposals, orders, manufacturing, shipping, and delivery.
• Keep clients informed about progress, pending issues, and next steps.
• Support salespeople, account managers, and the commercial board with day-to-day demands.
• Assist with payment issues, shipping, delays, warranty, documentation, and other customer service details.
• Register information in the CRM and internal systems.
• Provide support to external salespeople with scheduling, internal consultations, system information, and operational demands.

WHAT WE ARE LOOKING FOR

• Experience with customer service, commercial support, commercial back office, or sales administration.
• Good verbal and written communication skills.
• Organization to handle multiple demands simultaneously.
• Agility in seeking information, following up on responses, and resolving pending issues.
• Sense of urgency, attention to detail, and responsibility with deadlines.
• Ease of working in a team and relating to different areas.
• High school diploma required.

IT WILL BE A DIFFERENTIATOR

• Experience in B2B companies, industry, logistics, events, or technical products.
• Experience with CRM, ERP, WhatsApp Business, phone, and email.
• Basic/intermediate Excel skills.
• Ongoing or completed higher education.

ABOUT THE ROLE

Location: Betim/MG

Model: On-site

Regime: CLT (Consolidation of Labor Laws)

Area: Commercial

At Auratec, you will help sustain the commercial experience of a company that is behind the scenes of the biggest events in the country.

Auratec — The show starts here.