Confidential
2 months ago
Reclame Aqui Analyst
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Confidential
- Location
- Brasil, Sudeste, Estado de São Paulo, São Paulo Brazil
- Posted
- 2 months ago
Job description
Job Description This Reclame Aqui Analyst position is full-time, in-person in São Paulo, SP. On a daily basis, the person will constantly monitor complaints received through Reclame Aqui, analyze each case, register relevant information, and classify them according to the type of problem and urgency. They will be responsible for drafting clear, empathetic responses aligned with company policies, aiming to resolve the demand in the shortest possible time. They will also interact with internal areas such as customer service, operations, and legal to obtain information, propose solutions, and monitor compliance with agreements made with customers. The person will also need to consolidate performance indicators, identify recurring causes of complaints, suggest process improvements, and support the implementation of corrective and preventive actions.
Qualifications
Qualifications
- Previous experience in customer service, SAC (Customer Service Center), or ombudsman, with a focus on problem-solving and case follow-up until resolution.
- Clear, objective, and respectful written communication skills, capable of adapting language to the customer's profile and company guidelines.
- Analytical ability to interpret complaint data, identify patterns, and generate simple reports to support decision-making.
- Organization, attention to detail, and time management to handle multiple simultaneous demands without loss of service quality.
- Basic knowledge of CRM tools, service platforms, and Microsoft Office Suite, especially Excel, for indicator control and analysis.
- Technical or higher education in progress or completed in areas such as Administration, Communication, Public Relations, Law, or related fields will be considered a differential.
- Collaborative profile, resilience, and ethical stance with a focus on continuous improvement of the customer experience.
Required skills
- customer service
- microsoft office
- communication
- attention to detail
- organization
- customer experience
- problem solving
- analytical skills
- reporting
- performance indicators
- time management
- excel
- crm
- law
- administration
- data analysis
- process improvement
- corrective actions
- public relations
- written communication
- case management
- preventive actions
- sac
- ombudsman
- reclame aqui
- service platforms
Interested in this position?
Create your free account and tailor your CV to match this job.