Omnichannel Analyst SR

Mission: Responsible for developing, implementing, and optimizing omnichannel strategies and processes, ensuring an integrated experience between physical and digital channels. Acts with focus on indicator analysis, process automation, continuous improvement in customer service, and support for management decision-making, promoting fluidity and efficiency in the consumer journey. Main responsibilities: Develop, implement, and evolve Omnichannel processes. Build, analyze, and monitor indicators to measure performance and identify areas for improvement. Collaborate with cross-functional teams to ensure alignment and consistency across channels. Analyze customer behavior and preferences to inform business decisions. Provide insights and recommendations to improve the customer experience. Ensure compliance with company policies and procedures. Develop and maintain relationships with stakeholders to achieve shared goals. Monitor and report on key performance indicators (KPIs) to measure progress and identify areas for improvement. Continuously improve processes and procedures to ensure efficiency, effectiveness, and quality. Provide training and support to team members to ensure knowledge sharing and skill development. Foster a culture of innovation, collaboration, and continuous learning.