Customer Management Analyst - Free Energy Market Consumers

We are looking for a qualified professional to join our Energy Management team. This position has as its main mission to support the service delivery of a complex portfolio of consumers in the free energy market contracting environment. Responsibilities and attributions Correlation between Costs and Operation Analyze and correlate the costs of energy with the client's operations, identifying opportunities for efficiency, cost reduction, and operational bottleneck mapping. Develop and implement strategies to optimize energy consumption, reduce waste, and improve customer satisfaction. Collaborate with cross-functional teams to ensure effective communication and coordination. Provide exceptional customer service by responding promptly to inquiries, resolving issues efficiently, and ensuring timely resolution of complaints. Maintain accurate records and reports, including data analysis and visualization. Stay up-to-date with industry trends, best practices, and regulatory requirements. Develop and maintain strong relationships with key stakeholders, including customers, colleagues, and management. Contribute to the development of new business opportunities and partnerships. Participate in training and professional development programs to enhance skills and knowledge. Work collaboratively as part of a high-performing team to achieve shared goals and objectives.