Junior Technical Support Analyst

Announced 00:00:00. About the JobWe are looking for a Junior Technical Support Analyst N2 to work on resolving technical incidents of various types, including hardware and software issues, as well as network and system problems. The ideal candidate will have experience in troubleshooting and problem-solving, with a strong focus on customer service and communication skills. The role requires a high level of attention to detail, analytical thinking, and the ability to work independently and as part of a team.

Responsibilities:
- Resolve technical incidents through remote support or on-site visits;
- Analyze and troubleshoot problems using various tools and software;
- Develop and maintain knowledge of company products and services;
- Collaborate with other teams to resolve complex issues;
- Provide excellent customer service, responding promptly to requests and resolving issues in a timely manner.

Requirements:
- Bachelor's degree in Computer Science or related field;
- 1-2 years of experience in technical support or a related field;
- Strong analytical and problem-solving skills;
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team;
- Familiarity with ITIL (Information Technology Infrastructure Library) framework is an asset.

Benefits:
- Competitive salary and benefits package;
- Opportunities for professional growth and development;
- Collaborative and dynamic work environment;
- Flexible working hours and remote work options;
- Access to cutting-edge technology and tools.