Customer Service Analyst

Salary: $10,000 net monthly.

Location: Downtown Monterrey, Nuevo León.

Modality: Hybrid.

Type of contract: Initial 3-month project, with possibility of extension according to project needs and performance.

Job Description

We are looking for a Customer Service Analyst to provide support and follow-up on customer inquiries via WhatsApp, offering timely and courteous service for Del Sol and Woolworth branches.

Requirements

• Minimum of 1 year of experience in customer service, preferably via WhatsApp.

• Technical degree or incomplete bachelor's degree.

• Basic knowledge of WhatsApp Web and social media customer service platforms.

• Good written communication and service orientation.

• Availability to work in a hybrid model in downtown Monterrey.

• Availability to cover rotating shifts.
  
  

Schedule

Two rotating shifts are managed:

• From 8:00 a.m. to 6:00 p.m.

• From 12:00 p.m. to 10:00 p.m.
  
  

Main Functions

• Respond to customer inquiries via WhatsApp.

• Provide information and guidance related to branch services.

• Follow up on received requests.

• Maintain clear, courteous communication focused on customer satisfaction.
  
  

We Offer

• Salary of $10,000 net monthly.

• Hybrid work modality.

• Initial 3-month project, with possibility of extension.

• Professional experience in customer service for recognized brands.
  
  

If you have experience in customer service and are looking for an opportunity to develop your skills, apply through this channel.