Administrative Analyst (with IT experience)

Do you have experience providing technical support on-site and administrative matters in IT? This opportunity is for you!

Join a high-performance team where you can put your knowledge as Administrative Analyst with IT experience into practice. You will be responsible for controlling and managing inventory of IT equipment, performing corrective and preventive maintenance, configuring devices, and following up on requirements and incidents.

Experience icorp!

Base Salary + Lawful Benefits + Bonuses

Location: Col. San Antonio de la Punta, Querétaro. Qro.

Schedule: Monday to Friday from 8:00 am to 6:00 pm fixed shift.

Modality: On-site

Requirements

• Bachelor's / Engineering degree in Systems or related field. (Graduates or Holders)
• Minimum 1 year of experience providing technical support to users
• Administrative experience
• Experience with ITIL methodology
• Experience managing Help Desk software, Reports
• Experience following up on administrative activities continuously, reports, and invoicing
• Experience in user attention.

ADVANCED ENGLISH (An English evaluation will be conducted).


Main responsibilities and activities:
● Responsible for verifying compliance with procedures.

● Monitor and evaluate compliance with SLA's and KPI's.

● Detect improvements in established processes.

● Data collection.

● Preparation of data for analysis and presentation.

● Presentation of monthly results.

● Conducting audits

Benefits

• Base Salary
• Mensual Bonuses
• Trimestral Bonus
• Superior Benefits
  
  Join us! You are the attitude that innovates. You are the attitude icorp.