Miratech
9 months ago
Amazon Connect Conversational Architect
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Company information
- Company
- Miratech
- Location
- India India
- Posted
- 9 months ago
Job description
We are looking for a highly skilled Conversational Solutions Architect experienced in Amazon Connect. You will design end-to-end voice and digital contact-center solutions, drive architecture best practices, integrate enterprise systems, and implement GenAI-powered automation across Google Cloud and AWS platforms.
Responsibilities:
- Architect scalable solutions using Amazon Connect
- Define APIs, data mappings, integration specs, and high-level architecture
- Lead design of IVR, chatbots, NLP/ASR workflows, and omnichannel experiences
- Implement GenAI and LLM-based solutions using Bedrock, Lex, SageMaker
- Integrate with CRMs and enterprise systems through secure APIs and event-driven flows
- Ensure cloud security, IAM, monitoring, and compliance on both AWS
- Collaborate with business, engineering, and cross-functional teams to deliver solutions
Required skills
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