Alternance Chargé de la relation client - Paris (F/H)

Job description

Your mission will be to accompany clients by responding efficiently and quickly to their requests, and to do everything possible to achieve the best customer satisfaction rate: You will take charge of customer contacts across all channels (email, phone, Facebook, Instagram, chat) Respond to user requests to ensure the best possible experienceAmélioration continue de la satisfaction client (front office, logistics...) Reporting of KPIs (indicators...)...

Required skills

customer service communication kpi reporting email instagram client satisfaction phone facebook chat multichannel

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