Direct Emploi
3 months ago
Work-Study Customer Service Representative - Vaulx-Milieu (M/F)
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Company information
- Company
- Direct Emploi
- Location
- France, Auvergne-Rhône-Alpes, Isère, La Tour-du-Pin, L'Isle-d'Abeau France
- Posted
- 3 months ago
Job description
Job Description :
The customer service representative plays a key role in customer satisfaction and retention by ensuring rigorous follow-up of after-sales requests and providing concrete and rapid solutions. They are the essential interface between the company, customers, and logistics partners, ensuring fluid and responsive communication. By effectively managing disputes, complaints, and delivery incidents, they directly contribute to the reputation and performance of customer service.
For this, your responsibilities will include:
Telephone reception of customers and suppliersAnalysis and processing of customer requests received by email or phoneManagement of delivery exceptions (packages pending or failed delivery)Opening carrier investigations and requesting certificates of non-possession, as part of tracking shipment disputes
The customer service representative plays a key role in customer satisfaction and retention by ensuring rigorous follow-up of after-sales requests and providing concrete and rapid solutions. They are the essential interface between the company, customers, and logistics partners, ensuring fluid and responsive communication. By effectively managing disputes, complaints, and delivery incidents, they directly contribute to the reputation and performance of customer service.
For this, your responsibilities will include:
Telephone reception of customers and suppliersAnalysis and processing of customer requests received by email or phoneManagement of delivery exceptions (packages pending or failed delivery)Opening carrier investigations and requesting certificates of non-possession, as part of tracking shipment disputes
Required skills
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