Alarm Service Supervisor

Build Your Best Future with Johnson Controls As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join a winning team that empowers you to build your best future! At Johnson Controls, you’ll work with industry leaders across the globe, gain meaningful project experience, and access learning opportunities to grow your career. We’re committed to supporting your physical, financial, and emotional well-being. Start your journey with us today. What you will do The Alarm Service Supervisor is responsible for leading a team of service technicians in the installation, service, and maintenance of security systems and fire alarm systems. How you will do it: * Supervise and manage a team of service technicians to ensure efficient and effective service delivery. * Coordinate and schedule service calls, ensuring timely and professional service to customers. * Provide technical guidance and support to service technicians, troubleshooting complex issues as needed. * Monitor and manage service performance metrics, such as response times, first-time fix rates, and customer satisfaction. * Conduct regular performance reviews and provide coaching and development opportunities to service technicians. * Ensure compliance with all safety regulations and company policies. * Manage inventory of parts and equipment, ensuring availability and cost-effectiveness. * Build and maintain strong relationships with customers, addressing their needs and concerns. * Collaborate with other departments, such as sales and engineering, to ensure seamless service delivery. * Stay up-to-date with industry trends and new technologies in security and fire alarm systems. What we look for Required: * High school diploma or equivalent. * Minimum of 3-5 years of experience in the security or fire alarm industry, with at least 1 year in a supervisory role. * Strong technical knowledge of security systems and fire alarm systems. * Excellent communication, interpersonal, and leadership skills. * Ability to effectively manage a team and prioritize tasks. * Strong problem-solving and troubleshooting abilities. * Ability to read and interpret technical manuals, blueprints, and schematics. * Valid driver's license and a clean driving record. Preferred: * Associate's degree or equivalent in a related field. * Experience with specific security system brands (e.g., Honeywell, ADT, etc.). * Experience with specific fire alarm system brands (e.g., Simplex, Edwards, etc.). * Relevant certifications (e.g., NICET, state licenses). Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please submit a request here.