Airline Contact Centre - Associate / Sr. Associate

JOB DESCRIPTION: As Airline BPO Agent, you will provide service excellence to customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service. Your specific responsibilities will include: Respond professionally to customer calls and queries. Sell, up-sell and cross-sell products and services to the customers. Receive and resolve customer complaints in a timely and efficient manner. Provide accurate and timely information to customers. Maintain accurate records of customer interactions. Work closely with the team to deliver top-quality customer service. Ensure that all customer interactions are in line with the company's policies and procedures. Your specific responsibilities will include: Respond professionally to customer calls and queries. Sell, up-sell and cross-sell products and services to the customers. Receive and resolve customer complaints in a timely and efficient manner. Provide accurate and timely information to customers. Maintain accurate records of customer interactions. Work closely with the team to deliver top-quality customer service. Ensure that all customer interactions are in line with the company's policies and procedures.